Financial Policy

In order to reduce confusion and misunderstanding between our patients and the practice, we have adopted the following financial policies. If you have questions about the policies, please discuss them with our front office staff. We are dedicated to providing the best possible care and service to you and regard the understanding of your financial responsibilities as an essential element of your treatment.

Payment is due at the time of service. We accept cash, check, Mastercard, Visa, Discover and American Express. If you have dental and/or medical insurance, we will file the claim for you. Keep in mind that your insurance policy is a contract between you and your insurance company.

We are happy to file your insurance for you, regardless of the company. Even if we are not a participating provider with your insurance plan, we can still file the claim.  You may have a greater out of pocket expense if we do not participate with your plan, but we are more than happy to provide our services to you.

Our staff will attempt to contact your insurance company to obtain your deductible and the benefits you have available. Based on this information, we will estimate the amount you will owe, above what insurance will pay. This amount will be due the day of service.

Insurance carriers do not guarantee estimated benefits. Therefore, we never know exactly what the insurance will pay until after the surgery and after they receive the claim. For this reason, you will receive a bill from our office for the remaining balance not covered by insurance. Likewise, if the insurance company pays more than the estimated amount, we will send you a refund.

Payment Plan

Our office does offer a payment plan administered by a third party (Care Credit). An application may be obtained in the office. Approval notification can usually be obtained the same day.

Medicare

Dr. Bobo is a Medicare provider. However, Medicare does not cover dental-related procedures, including extraction of teeth and preparation for dentures. Coverage may be provided for such procedures as biopsies and trauma.

Medicaid

Dr. Bobo is a dental Medicaid provider in Tennessee for patients under the age of 21.